LearnSmart New Releases Update for June 2014

Our newest releases include courses on becoming a well-equipped leader, courses that review how to establish sexual-harassment-free workplaces, and courses on working with a multi-generational workforce represented in the 21st Century. All of these courses are available in our Knowledge Libraries.

Front-Line Leadership Series
Many of the driving forces behind today’s successful businesses exist there on the front lines. The aim of this series is to highlight those qualities attributed to front-line leaders and the company cultures they create. Be inspired as you observe how they overcome leadership challenges brought on by a rapidly evolving marketplace, incorporate change, energize their employees, and manage their company’s intellectual capital. In the end, you will come away with a solid understanding of the fundamental qualities all great leaders have developed in their corporate culture, as well as in themselves. Each of these topics is covered throughout these six courses:

1: Leadership Challenges
2: Changes in Corporate Culture
3: Keeping Employees Energized
4: Knowledge Management
5: Elements of Change
6: Leadership Dynamics

Sexual Harassment Prevention – Quick Refresh
Sexual harassment is one of the most litigated areas of the law. Virtually all major companies, government organizations, colleges and universities, and even the military, now have sexual harassment policies in place. Creating a supportive environment is one of the best ways to prevent sexual harassment in the workplace. Learn about sexual harassment prevention programs and other preventive actions you can take to eliminate harassing behavior in the workplace. Designed as a review to supplement a comprehensive sexual harassment prevention course, you are provided with an overview of certain topics. For the sake of brevity, some information has been omitted, summarized, or simplified.

Workforce Generations
At no other time in U.S. history has the workforce been as generationally diverse as it is currently, comprising four distinct age demographics across numerous ethnic and racial lines — the Silent Generation, Baby Boomers, Generation X, and Generation Next. Workforce Generations will teach you about generational behavior in the workplace and how you can leverage the talents and skills of all four generational workforces to boost the motivation, morale, and job performance of everyone in your organization. Additionally, this course is the first course in the Workforce Generations series dedicated to understanding the generations represented in the workplace.

To learn more about these offerings and LearnSmart Knowledge Libraries, contact your LearnSmart Sales Representative today at 1-800-418-6789.

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LearnSmart New Releases Update for May 2014

Our Knowledge Libraries are expanding. We are continually adding new titles. The newest releases include titles focusing on preparing you to implement a successful execution culture, on learning more about OSHA standards to establish a safe workplace, on reviewing the ethics associated with doing business. To learn more about these video trainings and other courses in the LearnSmart Knowledge Libraries, contact a LearnSmart Sales Representative today at 1-800-418-6789.

Introduction to OSHA
Many of the health and safety programs and procedures in this Health and Safety Guide are derived from federal Occupational Safety and Health Administration (OSHA) regulations. Furthermore, this course provides you with some background information about OSHA and OSHA standards, inspections, citations, and penalties. At the end of this course, you will be able to distinguish between the role of OSHA and the role of the office of Environmental Health and Safety (EHS). Overall, you will learn more about the role of OSHA in establishing a safe and secure work environment.

Fall Protection
Fall Protection provides you with a look at the work conditions that require the use of fall protection and the available options to protect employees from falls. By taking this course, you will be able to identify fall protection methods available for protecting employees; the basic conditions that trigger the use of fall protection for employees in the general industry; and the importance of good work practices and training. Implementing each of these elements in your workplace will ensure that employees are protected from fall hazards whether four feet or forty feet from the ground.

Safety and Health Programs 
Safety and Health Programs focuses on why organizations should implement safety and health programs, and what must be in place in order for these types of programs to be effective. By taking this course, you will recognize the benefits of an effective safety and health program and be able to list the key elements of these programs. Whether you are a business owner looking for ways to improve costs and workplace safety, or a worker interested in learning more about how a safety and health program can benefit you, this course will provide you with the information you need.

Personal Protective Equipment 
OSHA standards for Personal Protective Equipment takes a deeper look at using PPE controls in the workplace. This course describes the two primary means of protecting employees from workplace hazards before considering PPE; explains what should be included in PPE training; lists PPE that may be used for protection; and identifies hazards that are reduced or eliminated by using the appropriate PPE for eye, face, head, hearing, foot, hand, and body protection.

Fire Safety and Prevention
Fire safety training is an important part of safety in the workplace. Employers must train employees about fire hazards that exist in the workplace, how to prevent fires, and what to do in the event one occurs. Through this course, you will learn how to identify fire hazards; know the proper way to evacuate safely in the event of a fire; and be able to identify fire extinguishers and how to use them properly.

Business Execution Series
Business execution is about taking ideas and turning them into reality. Discover how to make gradual changes to shift a lethargic organization to a thriving, effective one. This series walks you through the process of how to implement execution strategies and adopt an execution culture. You will explore how to inspire workplace excellence and eliminate those impediments to turning ideas into actions. In the end, these elements will aid you in creating a business execution culture that is energized, goal-oriented, and productive. Each of these topics are covered within three courses:

  1. Execution Strategies
  2. Inspiring Workplace Excellence
  3. Turning Ideas into Actions

Business Ethics – Quick Refresh
Designed as a review to supplement a comprehensive business ethics course, you’ll start out reviewing the definition of ethics and an understanding of how trust functions in our social interactions. We have an expectation of how others will behave towards us and how we will behave towards them. While engaging with each other, individuals behave unethically in ways that breach shared trust. You’ll also look at some of the thinking errors associated with unethical behavior. From there, you will find brief descriptions on the different rules defining business ethics. For the sake of brevity, some information has been omitted, summarized, or simplified.

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LearnSmart New Releases Update for April 2014

Our new releases are increasing the number of courses that are available in our Knowledge Libraries. To learn more about these offerings and LearnSmart Knowledge Libraries, contact a LearnSmart Sales Representative today at 1-800-418-6789.

Configuring Advanced Windows Server 2012 Services Series
As mentioned in our previous blog on course releases, this series contains six courses that will provide you with a practical and theoretical basis from which you can effectively administer Windows Server 2012. The goal of these courses is to thoroughly prepare you to sit for Microsoft’s Configuring Advanced Windows Server 2012 Services (70-412) exam. In this series, the remaining courses released include:

Configuring Identity and Access Solutions
The topics in this course represent some of the greatest capabilities to increase the overall level of security in a Windows Server 2012 infrastructure. You’ll begin with a look at the implementation of Active Directory Certificate Services (AD CS), which provide the foundation of a Public Key Infrastructure for organizations seeking to utilize digital certificates for the purposes of authentication and encryption.  The implementation of Active Directory Federation Services is introduced, which provides the ability to extend single sign-on capabilities outside of the organizational boundaries. Active Directory Rights Management Services (AD RMS) is introduced as another role available in Windows Server 2012 that increases the overall security of the organization and its data. This is course four of the Configuring Advanced Windows Server 2012 Services (70-412) series.

Configuring and Managing High Availability
Because network applications and services that are running on a Windows Server 2012 machine are extremely important, it is critical for network administrators to understand how to implement high availability for these technologies. This course covers the configuration and management of highly available Windows Server 2012 infrastructures. You’ll begin with a look at Network Load Balancing – its capabilities, the specific scenarios in which it is useful, the planning aspects of an NLB implementation, and deploying and configuring NLB. Failover clustering is introduced and the features and benefits are discussed, as well as the various components and steps involved in implementing them. You’ll be given an explanation and demonstration of failover clustering in Hyper-V, as well as configuring VMs in a failover clustering environment and available options in Hyper-V for managing virtual machine movement. This is the fifth course in the Configuring Advanced Windows Server 2012 Services (70-412) series.

Implementing Business Continuity and Disaster Recovery
When disaster strikes, network administrators are called upon to recover data and sometimes even entire operating systems. This course looks at implementing business continuity and disaster recovery in the Windows Server 2012 operating system. You’ll begin with a look at the process for configuring and managing backups of both servers and application data. This includes an overview of the concepts behind disaster recovery and the various processes which are involved. Recovering information using the Windows backup utility and implementing site level recovery to ensure business continuity in network infrastructures that utilize Windows Server 2012 is also covered. This is the final course in the Configuring Advanced Windows Server 2012 Services (70-412) series.

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Just In Time… Training

A few weeks ago, my Jeep had a flat tire. Just the thing I wanted to deal with on my Sunday afternoon [sarcastic tone]. As I am attempting to change the tire in the hot Florida sun, I realize that the tire wouldn’t come off of my Jeep. As several passer-bys came and gave advice as to how and why this had happened, we concluded that the tire was stuck because I had driven my Jeep on the beach while launching a kayak and the salt water must have rusted the wheel to the rotor. Several attempts of kicking and banging the wheel loose were unsuccessful, so I eventually turned to YouTube for advice. I quickly found a training video posted by a user that explained 3 different techniques to aid in loosening the well-attached wheel from the vehicle. The first two attempts were not successful but the last proved to be the ace I was looking for. The YouTube video suggested that I loosen the lug nuts slightly and drive the vehicle a few yards while swerving the steering wheel back and forth in an attempt to loosen the locked wheel. IT WORKED! After an hour and a half of sweating through this process, I found my much needed answer online as a tutorial video.

This is a long winded story to introduce one of the most exciting and useful “Technology Trends Your Company Can’t Ignore” – “Just-in-Time Training.” It is just what it sounds like. Consider this scenario:

“Suppose your IT staff has to install some new hardware at all your company’s office locations. The hardware is brand new, complex, and requires special installation procedures. Rather than taking your IT staff out of work and putting them in a training course, you keep them on site without the specific training. Then, when they have to install the hardware or troubleshoot it, they can receive the training on how to do so in real time via their mobile device as they are installing or servicing the hardware.” – Daniel Burrus, 3 Technology Trends Your Company Can’t Ignore, LinkedIn.

LearnSmart excels in this area already! With the LearnSmart iPad app and soon-to-be-released Android app, your support staff can pull up training videos and tutorials on the fly. The LearnSmart apps allow users to access eLearning courses and videos through WiFi access or through the convenience of offline access, which gives the flexibility to be on the most remote job and still have the safety net of LearnSmart video to back them up – when WiFi, Internet, or even cellular signals just aren’t available.

According to LinkedIn influencer, Daniel Burrus, “using cloud-based technology for just-in-time services goes way beyond installation and repair. It could be used to train people on new software, train salespeople on product upgrades, instruct employees on new policies and procedures, etc. And it’s different and better than a standard tutorial, because the training can be accessed via any device, anywhere, and at anytime…”

With this kind of accessibility, training is always just under your fingertips. It’s an exciting time to be in the eLearning industry as the availability of technology and cloud-based services are combining to bring usability and flexibility to a whole new plane.

See Burrus’ full story title, “3 Technology Trends Your Company Can’t Ignore” here: http://www.linkedin.com/today/post/article/20140320165004-48342529-3-technology-trends-your-company-can-t-ignore.

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Top 5 Certifications for Network Engineers in 2014

Based on CNN Money’s research on IT network engineers, individuals on this career path, at the highest level, are banking $100,000 or more. Network engineers are responsible for implementing and maintaining the server network. It’s a hands-on type of job that sometimes has odd working hours; but overall, they’re the ones ensuring network communications remain constant and consistent. To become a network engineer, you need to gain the knowledge and experience  through education and application on how to successfully administer and troubleshoot a network. Once you’ve gained that knowledge and experience, certifications are the way to prove you have what it takes to be a successful network engineer. Below are the top five certifications you can earn in network engineering in 2014.

MCSE: Microsoft Certified Solutions Expert
The MCSE certification exam is Microsoft’s server exam based on Windows Server 2012. This certification is for new and experienced IT professionals who are looking to increase their skills and knowledge on cloud technology. It encompasses a number of exams depending on the certification type that is pursued. But first, there are three foundational exams that all administrators must take to begin: 70-410, 70-411, and 70-412. LearnSmart covers each of these exams as a series of six courses closely detailing the concepts assessed within that certification exam. Here’s a breakdown of what you’ll find in the Windows Server 2012 Installation and Configuration (70-412) Series:

1: Configuring File and Storage Solutions in Windows Server 2012
2: Configuring Network Services in Windows Server 2012
3: Configuring the Active Directory Infrastructure in Windows Server 2012
4: Configuring Identify and Access Solutions in Windows Server 2012
5: Configuring and Managing High Availability in Windows Server 2012
6: Planning and Deploying a Server Infrastructure in Windows Server 2012

CCNP: Cisco Certified Network Professional
With a CCNP certification, you’re proving that you have a thorough understanding of switches and routers, and how to properly implement and manage them over a network. To earn this certification, you must successfully complete these three CCNP exams: SWITCH (642-813), ROUTE (642-902), and TSHOOT (642-832). These three exams are the focal point. But before you can sit for them, you must have your Cisco Certified Network Associate certification in Routing and Switching. We covered the exam objectives for CCNA Routing and Switching certification through a series of courses. So if you’re looking to get started with your CCNP make sure you have study the fundamentals of CCNA Routing and Switching with these courses:

1: Operation of IP Data Networks
2: LAN Switching and WAN Technologies
3: IPv4 and IPv6
4: System and Network Management
5: IP Routing Technologies
6: IP Services and Security
7: Troubleshooting Routers and Switches

RHCE: Red Hat Certified Engineer
This certification enables you to confidently say that you have the skills of a veteran system administrator. This is not an entry-level certification; therefore, the prerequisite for taking the EX300 RHCE certification exam is obtaining your RHSCA certification. You can earn your RHCE certification on different Red Hat Enterprise Linux versions, as long as you have your RHSCA certification on that version. As a network administrator, the RHCE certification is valuable because it ensures that you have the skills needed to operate a Linux-supported network on a daily basis.

CompTIA Network+
To become a certified Network+ technician, you must successfully pass the N10-005 exam, which covers a range of networking topics. To successfully pass this exam, applicants must have a firm understanding of how to manage, maintain, troubleshoot, install, operate and configure a basic network infrastructure; describe networking technologies; and have a grasp on basic design principles. To solidify these skills, we designed a series of courses for you that covers all these crucial skills. The courses included in this series are:

1: Introduction to Network+ Certification Exam
2: OSI & IP Addressing, VLANs & DNS
3: Virtual Desktops, Media & Connectors, WAN & 802 Standards
4: Installing & Configuring Routers, Switches & Wireless Networks
5: Troubleshooting Routers, Switches, Media, Wireless & Software Problems
6: Security Threats & Authentication, Network Level Security & Firewall Installation

CWNA: Certified Wireless Network Administrator
The CWNA Certified Wireless Network Administrator certification exam, PW0-105, assesses administrators’ understanding of the wireless LAN infrastructure. Previously, network administrators would find themselves working with mostly wired networks. But times are changing, and if you’re an IT professional looking to advance into network administration, this certification is an important one, as today’s networks are primarily built using wireless technologies. With this certification, you’re ensuring that you have the necessary skills to install, maintain, and troubleshoot enterprise Wi-Fi networks.

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LearnSmart New Releases Update for March 2014

Our new releases include courses to help you begin mastering Windows Server 2012, and properly handle hazardous materials. All of these courses are available in our Knowledge Libraries.

Microsoft 70-412 Series
Going through these six courses will provide you with a practical and theoretical basis from which you can effectively administer Windows Server 2012. With the knowledge gained through each course discussions, you will be ready to sit for the Configuring Advanced Windows Server 2012 Services (70-412) exam. This certification is for new and experienced IT professionals who are looking to increase their skills and knowledge on cloud technology. Learn everything you need to know to become a certified Windows Server 2012 administrator.

Configuring File and Storage Solutions in Windows Server 2012
There are many advanced file services and features available in Windows Server 2012.  This course provides you with a closer look at the File Server Resource Manager role service to classify files for special handling, data de-duplication, features on demand, the use of BranchCache to minimize WAN link utilization, and the implementation of Dynamic Access Control, which is new to the Windows Server 2012 operating system. All of these components provide enhanced capabilities in Windows Server 2012 to manage file servers and are extremely important to network administrators. Focusing on these topics will aid in preparing you for the Microsoft 70-412 exam.

Configuring Network Services in Windows Server 2012
Core network services are imperative to any network administrator planning to implement Windows Server 2012, and can be applied to organizations of all sizes.  This course provides a look at the deployment of DHCP servers throughout the enterprise, as well as some of the more advanced configurations for DHCP. This includes some of the new high availability options in this version of the operating system. Various DNS implementation techniques are identified, in addition to ways in which you can increase security for your DNS infrastructure.  IPAM, or IP Address Management, is a new Windows Server 2012 and is defined and discussed in detail in order for network administrators to understand its organizational benefits. This is course 2 of the Configuring Advanced Windows Server 2012 Services (70-412) series.

Configuring Network Services in Windows Server 2012
It’s critical for a network administrator to understand how to implement Active Directory in an environment of any size. This course begins with a discussion of distributed environments that use Active Directory as a directory service in order to better understand some of the reasons behind setting up a distributed environment. Network administrators must also be familiar with the various components in both the logical and physical infrastructure of Active Directory. The implementation of replication for the Active Directory database involves a discussion around the physical components of the Active Directory infrastructure, primarily sites and site links. The methods which can be used to optimize the process of replicating changes to the Active Directory database are identified and demonstrated. This is course 3 in this series dedicated to preparing you for the Configuring Advanced Windows Server 2012 Services (70-412) exam.

Hazardous Materials
The storage and disposal of hazardous materials can be a serious threat to the environment. The improper storage and disposal of hazardous material is also a critical safety and health problem that continues to endanger both human and animal life. As part of the OSHA series of workplace safety courses, Hazardous Materials focuses on OSHA’s requirements for hazardous materials and hazardous waste operations; the requirements for emergency response at uncontrolled hazardous worksites and treatment, storage and disposal facilities; and the steps an employer must take to protect the health and safety of employees in these environments.

To learn more about these offerings and LearnSmart Knowledge Libraries, contact your LearnSmart Sales Representative today at 1-800-418-6789.

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LearnSmart New Releases Update for February 2014

Our Knowledge Libraries have expanded to include titles focusing on preparing you for the CCNA Wireless exam, and on explaining OSHA standards. To learn more about these video trainings and LearnSmart Knowledge Libraries, contact a LearnSmart Sales Representative today at 1-800-418-6789.

CCNA Wireless Series
Going through these six courses will provide you with a practical and theoretical basis from which you can effectively administer a wireless network. With the knowledge gained through each course’s discussions, you will be ready to sit for the CCNA Wireless exam. So take your time going through these topics to learn the ins and outs of Cisco WCS, as well the techniques and concepts involved in installing, securing, and troubleshooting WLANs. Learn everything you need to know to become a certified associate-level wireless administrator.

WLAN Fundamentals
It’s imperative for all network engineers to be familiar with the fundamental topics of a wireless network, including basic spread spectrum technology, the wireless regulatory bodies, and the impact of different wireless technologies. WLAN Fundamentals covers these topics in depth, and takes a look at some wireless topologies that are common in today’s world. It also introduces and explains some key networking technologies used in wireless implementation. With the knowledge gained through these discussions, you will be ready for the WLAN questions in the CCNA Wireless exam.

Installation of a Basic Cisco Wireless LAN
Installation of a Basic Cisco Wireless LAN discusses various best practices for Cisco Unified Wireless Network Architectures and provides demonstrations of installing and configuring autonomous access points. Controller based access point deployment, how lightweight access points are discovered and associated, basic device and configuration aspects of a wireless controller, and design considerations when deploying a wireless network are other topics important for network engineers to be familiar with, and are discussed in detail within this course. Prepare for the CCNA Wireless exam.

Installation of Wireless Clients
When installing wireless clients, a network engineer must be familiar with the client side of a wireless connection and how the client should be configured for wireless LAN access. Installation of Wireless Clients demonstrates how to properly configure various wireless clients, as well as providing you with a look at Cisco Compatibility Extensions, or CCX, versions 1 through 5. Going through this course will give you a practical and theoretical basis from which you can effectively administer a wireless network, and thoroughly prepare for the CCNA Wireless certification exam.

Basic WLAN Security
Basic WLAN Security provides a close up look at the implementation of security on the wireless network and some of the different aspects of wireless security. How to properly configure authentication and encryption methods is demonstrated and the significance of guest wireless networks is explained. Designed to help prepare you for the CCNA Wireless exam topics covered in this course include WEP, MAC authentication, 802.1x, and WPA and WPA2.

Basic WCS Operations
It is essential that network engineers be familiar with the features of wireless control systems and how to install, upgrade and configure basic administrative parameters. Basic WCS Operation discusses these topics in detail, and demonstrates the configuration of access points and controllers in a WCS environment, how to audit them, and how to properly use heat maps for an environment in a wireless environment. To prepare for the CCNA Wireless exam, it is also important that you have an understanding of WCS. So take your time going through these topics to learn the ins and outs of Cisco WCS.

Basic WLAN Maintenance and Troubleshooting
Basic WLAN maintenance through the WCS and the WLC interface is critical knowledge that all network engineers must have. Basic WLAN Maintenance and Troubleshooting looks at the WCS client troubleshooting tool, along with some other maintenance tools and commands available in WCS. You will concentrate on Cisco WCS logging, administration, and how to troubleshoot a wireless infrastructure. Study these concepts and techniques in preparation for your CCNA Wireless certification exam.

OSHA Series
The Occupational Safety and Health Administration, known as OSHA, has developed standards that ensure all workers are protected in the workplace. Established in 1970 through the OSH Act, many of the health and safety programs and procedures implemented nationwide today are based on OSHA’s standards, with the guidance of industrial hygienists. Over the next couple of months, you’ll find additional titles dedicated to this important category of workplace safety.

Introduction to Industrial Hygiene
Industrial hygiene covers a vast number of subjects in the working environment. Early in its history, OSHA understood that industrial hygiene played an integral part of ensuring a healthful work setting. It is paramount to use the application of industrial hygiene concepts in its health standards and as a tool to effectively enforce job safety and health regulations. By recognizing and applying the basic values of industrial hygiene to the work environment, the workplace will become healthier and safer. Learn how to identify sources of potential problems, about the different types of hazards, and how to control and respond to those hazards in the workplace.

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If a tree falls in the forest and no one is around to hear it, does it make a sound?

Learning Transfer: A Key Component of Successful Training.
A common brain-teaser posits: If a tree falls in the forest and no one is around to hear it, does it make a sound? No matter what answer you give, the riddler is likely to respond with “How do you know?”

A similar conundrum often occurs with business training. If a bunch of your employees take a training course and there’s no one around to observe the consequences, does the company gain any benefit from the training? Again, the simple retort is, how do you know? Without the requisite follow-up, training becomes a waste of time, money and effort.

In order to overcome this quandary, it is essential to help employees make the jump from point A (where they go through the training and, ostensibly, learn something) to point B (where they apply the information that they’ve learned to their everyday work duties). This operation is known as learning transfer, and it is a critical step in the training process. Only by monitoring learning transfer can the people, who arranged and paid for the training, get a glimpse into how well their investment paid off. This approach is adapted from the well-known Kirkpatrick Model – a system developed in 1954 as a means of measuring the business value of training programs.

Level 3 Evaluation
Known as a level 3 evaluation, this process involves measuring whether employees are using their newly acquired skills and knowledge on the job – has the learning transfer taken place? – and, if not, why? When done properly, this sort of evaluation can be used to improve training and identify roadblocks. What is standing in the way? What is keeping employees from putting their newfound smarts into practice?

It doesn’t take an extraordinary effort to perform a level 3 evaluation, or to incorporate it into a supervisory routine. In simple terms:

1. Start by observing performance. For example, if the training outlined a new data-input method, are people following those protocols?
2. Next, gather information. Talk to people – not only those who went through the training, but also the people those employees work with and for. Ask questions. Has the training helped? Are they still finding the given information useful? Is the training helping make the employee or the department more productive?
3. Finally, review your records. In all likelihood, your company already keeps track of performance data, error data, customer satisfaction information, etc. All you need to do is go back and track the results. Go back to before the training happened, and track forward to the present. Did performance improve? Decline? Stay the same?

No matter what method of evaluation you use, the goal is pretty straightforward: You want to ensure that learning is transferring to practical application on the job. There are a number of ways to go about this, some of which should be considered even before training begins.

Trainees: A trainee, for instance, should perform a self-assessment before undertaking any new training. This employee must take an honest look at his/her skills and needs, and be assured that the training will be of some benefit. Moving forward, the employees needs to complete all required precourse work that is called for.

Trainers: The trainer bears a major responsibility – notably, to ensure that the training is worthwhile. After all, there’s no sense in teaching something that isn’t going to provide any observable benefit. So the trainer should look at what the employees need, and should deliver content accordingly. Likewise, the trainer should keep others’ schedules in mind, and make effective use of employees’ time. This can be accomplished through adequate preparation; training should be informative and engaging, without dragging or feeling rushed. There should be time for students to ask questions, with enough breaks slotted in that everyone can stay on top of their game. In addition, the trainer should develop precourse work and plan to follow up once training is completed.

Supervisors: In a sense, supervisors should do what they normally do, just with a focus on training. This means selecting which employees will receive the training, based on certain criteria. It requires developing performance measurements to ascertain the gains from training. It means conducting a pre-training meeting with trainees, and having employees who’ve already completed the training serve as mentors to the newest trainees. Supervisors must allot adequate time for employees to prepare, and – like trainers – should plan to follow up.

Managers: While not directly involved in the training process, managers must take the process into account when overseeing their departments. If a manager sees a need amongst his/her people, it is that manager’s responsibility to figure out a way to meet that need; an advisory committee can be an excellent way to brainstorm and find an appropriate solution. To rally the troops, managers should communicate the importance of training – and spell out what the new training course will accomplish, including the benefits to both the company and the individual employees. And on a general note, managers should allot enough time for training and follow-up, and should set standards for suitable follow-up.

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LearnSmart New Releases Update for January 2014

Explore our continually-expanding Knowledge Libraries to see what’s new. The newest additions will help prepare you for CCNA Security certification, and help you successfully implement a safer work environment.

CCNA Security Series
After earning your entry level certification as a networking technician, you can then begin pursuing Cisco Certified Network Associate (CCNA) Security certification that confirms your ability to maintain data and network integrity during daily operations. Specifically, the certification exam assesses your ability to implement a security infrastructure on a network, troubleshoot security issues, and mitigate threats. To prepare for the exam, you must gain an understanding of all the concepts, techniques, and technologies used in security. Train in this series to help prepare yourself.

Security and Cisco Routers

Security and Cisco Routers
You will concentrate on two of the CCNA Security exam objectives: Common Security Threats and Security and Cisco Routers. You’ll go through discussions on the common security threats within a network and take a look at network and information security basics. You will review some fundamental security principles. Find descriptions of common security threats to Cisco devices, as well as to all network devices and networks. You will also spend time studying how to secure the control, data and management planes on Cisco devices, which includes implementing security on Cisco routers. You will take a look at the Cisco Security Manager and learn more about its function. There’s also a section dedicated to IP version 6, along with the different types and formats of associated addresses. Deepen your understanding of these security concepts to prepare for the CCNA Security exam.

AAA on Cisco Devices
Gain an understanding of TACACS and RADIUS. You’ll take a look at the differences between them regarding what they offer as an authentication type, and how to configure each one. You will also take some time to discuss AAA – looking at its definition, and then at some design considerations for implementing it. You’ll go over examples of ways in which you can configure AAA, via the Command Line Interface and Cisco Configuration Professional, along with some verification commands. All in all, the topics stem from the exam objective AAA on Cisco Devices, and will aid in preparing you for the CCNA Security exam.

With this training you are provided an overview of Access Control Lists, or ACLs. ACLs help to mitigate threats against a network in a variety of ways.  ACLs should be tested in a test environment prior to actually applying them. You will take a look at exactly what they are, what they do, and discuss the different types of ACLs and the role they play in security. The training progresses from teaching you the basics to showing you how to effectively work with ACLs in terms of security. Topics covered include types of attacks to ACLS, and details on standard access, extended access, and named access lists. Altogether, these topics will help prepare you to sit for the CCNA Security exam as you focus on the IOS ACLs exam topic.

Secure Network Management
You will focus on securing the management plane. Start off by learning to define the management plane, and learning some best practices that can be used to make it more secure, such as strong passwords, AAA, Role Based Access Control, Syslog, and NTP. Then, you will learn to identify and study demonstrations of the different configurations that can be implemented on the management plane. You will also concentrate on SNMP and the Cisco Resilient Configuration. The topics covered in this course are encompassed in the Secure Network Management exam objective, and will aid in preparing you to pass the CCNA Security certification exam.

Common Layer 2 Attacks
Common Layer 2 Attacks begins with a look at VLANs and VTP.  InterVLAN routing and port security on switches is explained in detail.  The security implementations that should be considered when designing a network, such as enable password access, authentication servers like RADIUS and TACACS+, and disabling IOS services that come standard on Cisco devices, are covered. Spanning tree is defined and ways in which it can be implemented and optimized are demonstrated. Gain an in-depth understanding of these topics to determine how to best respond to layer 2 attacks.

Cisco Firewall Technologies
Cisco Firewall Technologies explains the different firewall technologies and the strengths and weaknesses that surround them. The concept of a stateful firewall is introduced, as well as what it means when it comes to protecting your network.  Zone based firewalls and the Cisco ASA series of firewall appliances and the ways in which these devices can be implemented within your network is discussed.  Network Address Translation (NAT), and Port Address Translation (PAT) are introduced and the reasons for which they are both needed are explained in detail.

Cisco IPS
Cisco IPS discusses the differences between a Cisco IPS device and Cisco IDS device, and some options that you have when deploying them in your network. The type of traffic analysis and the actions that can be performed by each of these devices on malicious traffic that is detected in your network is described.  The steps to configure Cisco IPS are demonstrated as well as some best practices to consider when deploying an IPS or IDS device.

VPN Technologies
VPN provides a secure connection that allows a user to feel as if they were back in the office, or a remote location to feel as if they were a part of the entire network as a whole.  As a network engineer, it’s important to be familiar with the basics of VPN technologies, as well as how IPSec works in a VPN tunnel setup. VPN Technologies will provide you with this information, as well as a look at the basics of cryptography in order to gain a better understanding of exactly what goes on behind the scenes of a VPN tunnel establishment, the different ways in which a site-to-site VPN can be implemented within your network, and how to configure SSL VPN using the graphical device manager from an ASA.

OSHA Series
Are you looking to dig deeper into OSHA mandates and increase workplace safety? Then this OSHA series will help you as it covers a range of safety topics from ergonomics to respiratory protection to hazardous materials. You will also study how to create an emergency action plan, machine guarding, electrical safety, lockout/tagout, and more. The content in these courses details all you need to know to ensure the safety and welfare of your employees.

Bloodborne Pathogens
Proper training on bloodborne pathogens (BBP) is important for the safety of employees in all work categories. The need for BBP training is essential for employees who are constantly at risk of exposure to blood, fluids, or other contaminated materials that are known to cause illnesses, or even death. This training identifies the types of BBPs, BBP exposure, and the proper protection from exposure. It also explains how to dispose of contaminated or used materials, and what to do in the event of exposure to a BBP. It’s important to know the ways in which infections can lead to exposure and transmission, and ways to prevent exposure through personal protective equipment and vaccinations. Deepen your understanding of bloodborne pathogens.

To learn more about these video trainings and LearnSmart Knowledge Libraries, contact a LearnSmart Sales Representative today at 1-800-418-6789.

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LearnSmart Provides High School Students with Real-world IT and Computer Science Training

LearnSmart recently began an endeavor to provide certification preparatory courses to a group of High School students in Machias, Maine. This training program exists to give high school students a jump start into Information Technology (IT) and Computer Science studies. Taking high school students’ understanding and finding training that would prepare them for the business world seemed to be an insurmountable roadblock. However, that challenging roadblock became a stepping stone to equipping students with the skills, knowledge, and experience required for working with computers.

The program arranging for this kind of study focuses on providing high school students with transferable skills that will enable them to succeed in today’s competitive job market. Students are given a taste of college courseware in computer science, while gaining real world experience as they get their hands on the computer in a work environment. These skills are enforced through a combination of theoretical and practical training, which readies these high schoolers for college and their profession. They are prepared for their vocation as they pursue certifications from vendors such as CompTIA, and prepared for college as they earn college credits and learn the fundamentals of computing. Moreover, these students need quality training to excel in earning college credit and certification.

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This is where LearnSmart stepped up to meet this program’s need. We supplied training – valued at over $15,000 – for a little over $1,500. That’s around a 90 percent discount. Negotiation wasn’t the key factor in this bargain. “At the core, LearnSmart wants everyone to have access to training that meets his or her needs,” states Brian Bashara, LearnSmart Vice President of Sales. Continuing he explains that “this principle holds especially true when it comes to young people. They’re our future.” This driving principle is what motivated us to offer the necessary course curriculum at such a low price. This move emphasizes our value of the customer and the product. The goal is to teach students and prepare them for an IT career. Some of the skills emphasized in the courses offered are networking, troubleshooting hardware and OS issues, ways to implement system security, and the process of installing and configuring servers on a network.

LearnSmart training is the best way for students in the Machias program to learn those concepts. Our training functions in a convenient and engaging manner. It assesses their knowledge using a full skills assessment quiz and keeps them sharp with chapter quizzes. Interactive labs aid in cementing students’ knowledge of how to practically apply the concepts they learned in the course. Overall, the training itself is designed to help students train in a knowledge area by instructing them in the principles and techniques of computing in a digestible size. While preparing for the newest certifications in our Classroom, students can take Notes and create topic To-Do lists that can be easily transferred to other devices. Appealing to this mobility-hooked generation, our training system is compatible with mobile devices and phones. Additionally, our system offers study guides and custom-training guides that can be printed or exported to mobile devices. Our training system provides the total training experience to help Machias program participants prepare quickly and efficiently.

In the same way that we helped Machias Memorial High School’s program, we can assist your organization with your IT, business skills and compliance training needs. Or maybe you’re looking for courses geared towards management and office productivity as-well-as certification training courses. We can help with all your diverse training challenges.

We offer a full suite of comprehensive training solutions and a wide range of platform options to address the unique challenges facing your business. Whether you need on-site instructor-led courses, off-site training, online training, or a blended option, LearnSmart has the solutions and experience. We provide easy-to-navigate and ADA-compliant course content, streamlined administration, and convenient delivery.

LearnSmart improves your company’s productivity, performance and output, while reducing your operating costs. So what training needs does your company have? Call 1-800-418-6789 to speak with one of our Training Solutions Specialist.

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